Delivery and Returns

Delivery Information

Look out for emails you will receive from us informing you of when your order is due to be delivered to you, it will include tracking information for your order.  Please check your junk folder as sometimes they will appear in there.

All orders received before 1pm will be processed the same day and delivered the next working day.  Normal office hours are Monday – Friday, 9am – 4:30pm orders can only be handled within these hours.  We are closed on weekends, bank holidays and Christmas week.

Our standard delivery charge is £4.75.

Optionally, orders can be delivered on Saturdays for £6.50 – your order must be placed by 12noon on Friday or your order will be held & sent for the following Saturday.

We only deliver to UK addresses.  If you are in the Republic of Ireland and would like to order from us you can do this by setting up a UK virtual address couriers such as DPD Parcel Wizard offer this services (other providers are available).

Returns Information

We will refund all un-opened items purchased directly from us provided they are received within 2 weeks of purchase. Items should be returned in their original packaging with any documentation relating to your order.

RETURNS OF USED ITEMS ARE ASSESSED INDIVIDUALLY BASED UPON MERIT & SHOULD BE RETURNED WITH ALL DOCUMENTATION RELATING TO YOUR ORDER PLUS ANY SUPPORTING INFORMATION THAT YOU WISH TO BE CONSIDERED WHEN EVALUATING THE POSSIBILITY OF REFUND.

The item & it’s condition is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

Return Address:
Acti-Diet
27 B North Way
Andover
Hampshire
SP10 5RW